Category Archives: Travel

Departure – London & Berlin 2018

“The engine ingested the bird.”

Thus began my journey from Austin, TX to London, England earlier this afternoon. The plane that was to carry me from Austin to Houston struck a bird on approach into Austin, causing a significant departure delay as mechanics inspected the left engine in search of damage – or, in this case, ingested bird. Their findings prompted the announcement from the gate agent, “I wish I had better news; the engine ingested the bird. We will be delayed as repairs are completed.”

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Airline mechanics inspect engine for bird damage at Austin Bergstrom Airport. 9.19.2018

I always feel bad for inexperienced travelers when these things happen – some panic, some cry, some get angry. I spoke to one lady who absolutely had to be in Kuwait tomorrow. She was upset that United Airlines had ruined her plans, as she only had a one-hour connection in Houston which she would definitely miss.

Rule-of-Thumb #1: Allow more time than you think you will need when making connections, especially when traveling internationally. Things happen; allow time for that. Worst case scenario? You have two-plus hours to explore a world-class airport like IAH. And maybe even enjoy a nice glass of wine!

I talked to a young lady, about my daughter’s age. She asked me if I’ve flown before – this was her first trip, heading to Little Rock via Houston Intercontinental. She was waaaay back in line. I gave her the toll free number to United and suggested she call as she waited in line. She did call; United couldn’t help her over the phone. I assured her she’d get to Little Rock

Rule-of-Thumb #2: Use the airline mobile phone app and have their customer service number stored on your phone, just in case. While I don’t know why United couldn’t assist this young lady, I’ve circumvented many a delay line by calling customer service.

As I looked out the window to see what the mechanics were up to, I heard a man nearby yelling at an airline representative over the phone, as if he or she had special ordered the bird, directed it to this plane, and personally sucked the bird into the engine. As I listened I shook my head. I’ve never understood why some passengers treat airline employees so poorly.

Rule-of-Thumb #3: Airlines don’t cause bird strikes. Airlines don’t create bad weather. Things go wrong sometimes. Their employees are there to help. The employees didn’t create the issue. Trust me, they don’t like these situations any more than we passengers do. I understand being frustrated, even angry, but take a chill pill. Please don’t treat them rudely, and be sure to thank them for their assistance once you’re finished.

Screen Shot 2018-09-19 at 11.49.35 PMAs I type this I’m on my United flight to London. I’m looking forward to visiting this world-class city and Berlin next week. Tonight, as we head across the pond, I’m thankful for the privilege of traveling and for the people that make it happen. And, of course, I’m looking forward to exploring two of the world’s finest cities. I am blessed indeed.

 

2015 Photo-A-Day 2.25.2015

My winter mountain adventure with IMA continues as we’ve relocated to beautiful Breckenridge, Colorado. We spent part of yesterday afternoon at the Grand Lodge on Peak 7, where several in our party arranged for their rental equipment for today’s skiing. I haven’t skied in years, but it sure is tempting, especially considering the fresh snow that awaits! It is breathtakingly beautiful here!

“If you like the outdoors, Colorado is a big adventure playground for adults: it’s great for skiing, cycling, climbing, and hiking.” ~ Tyler Hamilton via BrainyQuote.com

The snow was really coming down in Breckenridge! 2.25.2015

The snow was really coming down in Breckenridge! 2.25.2015

2015 Photo-A-Day 2.24.2015

I have never visited the Rocky Mountains during winter until now. The scenery is breathtakingly beautiful in every direction. This is the view from my balcony at Devil’s Thumb Ranch near Winter Park, Colorado. Looking at this I see evidence of our Creator’s handiwork all around me. Soli Deo Gloria!

Before the mountains were born Or You gave birth to the earth and the world, Even from everlasting to everlasting, You are God. ~ Psalm 90:2

Morning view from my balcony at Devil's Thumb Ranch 2.25.2015

Morning view from my balcony at Devil’s Thumb Ranch 2.24.2015

Risk Manager in Residence

 

IMG_0833The letter from the Spencer Educational Foundation informed me I had been selected by the Katie School of Insurance & Financial Services at Illinois State University to spend two days with their students as Risk Manager in Residence. I was thrilled! Then, as the reality of this commitment settled into my brain, I was humbled.

My ISU "home" for two days: The State Farm Hall of Business.

My ISU “home” for two days: The State Farm Hall of Business.

I have enjoyed a very fulfilling career, and the opportunity to share some of my experiences and wisdom with my industry’s future was quite an honor. Over two days I was to lecture in three courses, two sessions apiece. Tuesday evening I would deliver a presentation to which all students of the Katie School were invited. I wanted the content to be meaningful to the students, and the Katie School faculty was extremely helpful in sharing information on class size, majors represented, and course content thus far in the term.

I began preparing my material a few weeks before departure. My aspirations were grand: I wanted to teach, encourage and inspire these students. As I began preparing my first course outline, my brain froze. “Who am I to stand before these students,” I began to ask myself. “What if my content is too basic? Or too advanced? What if I’m boring? What if we don’t connect? What if…”

I hate self-doubt. Self-doubt is one of the greatest barriers to success that we place before ourselves. Looking back in hindsight, however, I realize this wasn’t really a case of self-doubt. It was more an acknowledgement of how important this program is to the schools and students who participate. I would tailor a message with content specific to each class I would address. And I would deliver a presentation Tuesday evening that would be informative, entertaining, and inspiring. I prayed to God that He would give me the words to say, and He did.

As I write this, I am sitting in the Central Illinois Regional Airport awaiting my flight home. I’ve received lots of positive feedback from the Katie School. I’m pleased that my offerings were well received and added value. Over my two days at the Katie School, I was given a glimpse into my industry’s future. The students I met were bright, engaging, articulate, and excited for their futures. They asked many insightful questions. They each have much to offer. The future for my industry is very bright, indeed!

As I think back over the last two days, I’m betting that, in many respects, I gained more from this experience than the students did. I leave Illinois State inspired and refreshed. I have a renewed vigor for my career, and I have a new set of young friends to keep me on my toes. I thank God for this experience, and I will continue to seek to honor Him with my work.

If you are a risk management professional, I strongly encourage you to consider volunteering your time and expertise to the Risk Manager in Residence program. Trust me: you will be blessed.

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The Art of Vacation 2 (Sequel to “The Art of Vacation” posted 3/25/2014)

“Aaahhhhh!” That utterance, offered by yours truly this morning, is the essence of having achieved a clean and refreshing break from routine through the Art of Vacation. And what a vacation it was!

A Celebration of True Love

Our family vacation commenced with a two-day drive to beautiful Ouray, Colorado where we would join with family from all over the country in celebrating the nuptials of my niece, Jenny.

Panoramic taken from outside our room at the Box Canyon Lodge and Hot Springs

Panoramic taken from outside our room at the Box Canyon Lodge and Hot Springs

A Celebration of True Friendship

Upon returning from Colorado June 30, we prepared for the arrival of our friends from Roanoke, Virginia the next day. When they arrived at DFW Airport we hit the ground running, spending lots of time catching up on each other’s families while we played tourist in my home town.

Dealey Plaza, the site of John F. Kennedy’s assassination in Dallas, was our first tourist stop. Offering an audio tour through the events of that fateful day, the museum on the sixth floor of the old Texas Book Depository is extremely well done. If you live in the Metroplex or find yourself visiting here you must put this on your bucket list.

We lightened the mood on July 3 by visiting downtown Grapevine, Texas. This historical area features several Texas wineries along with cool shops offering everything from fine chocolates to antiques to Texas apparel & souvenirs. Grapevine also offers several fine restaurants to suit any taste. We were apparently so caught up in the excitement that none of us took any pictures!

Independence Day, July 4, found us in the historical Fort Worth Stockyards, one of my favorite places to visit. We took in the sights and sounds of this beautiful historical district and celebrated our freedom at the Stockyards Rodeo – you can’t get much more Americana than that!

Our friends departed for home Saturday afternoon, and we spent the remainder of the day relaxing at home as we recharged the proverbial batteries.

The Art of Vacation

As I prepared to leave the office for vacation I put the wheels in motion by letting my coworkers know that they will hear from me when I return to the office on Monday, July 7. I updated my voice mail greeting to state clearly that I am not checking it, and my email auto-reply clearly states the same. And I kept my word. Today I returned to work reenergized, refreshed, and ready.

Have you lost the Art of Vacation? If so, find it. Reclaim it. Live it. I promise you won’t regret it.

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